BitStarz Privacy Policy

We at BitStarz Online Casino are committed to safeguarding your personal information and respecting your right to privacy. This BitStarz Privacy Policy explains what data we collect when you use bitstarz casino services, why we collect it, how we store and protect it, and what rights you have regarding your personal data. By creating an account, using our bitstarz login, downloading our bitstarz casino app, or otherwise accessing our platform, you agree to the practices described below. BitStarz Online Casino is operated by Gareton B.V., registered under No. 160656 at Landhuis Zuikertuin, Zuikertuintjeweg z/n, Willemstad, Curaçao, and licensed by the Curaçao Gaming Authority under licence no. OGL/2024/165/0185.

Information We Collect

We collect several categories of information to provide bitstarz casino real money services responsibly and securely.

Information You Provide to Us

• We collect your full name, date of birth, address, email, and phone number when you register for a bitstarz login.
• We record identity documents submitted during our verification (KYC) procedures.
• We store payment details, including cryptocurrency wallet addresses and card information, used when you deposit or withdraw funds.
• We keep any communications you send us via email or live chat, including bitstarz promo code and bitstarz bonus code inquiries.

Information We Collect Automatically

• We log your IP address, device type, browser, and operating system whenever you access bitstarz casino, including through our bitstarz app or bitstarz casino connexion on mobile.
• We track your gameplay activity, wagering history, session duration, and the games you play, including bit starz slots and bitstarz poker tables.
• We use cookies and similar technologies to recognize returning players and streamline your bitstarz casino login experience.

How We Use Your Information

We use the data we collect for several legitimate business purposes:

• We use your information to open, verify, and manage your bitstarz casino account.
• We process deposits and withdrawals and confirm compliance with our minimum and maximum transaction limits.
• We apply fraud prevention and anti-money laundering checks required under our Curaçao gaming licence.
• We personalize promotions such as bitstarz no deposit bonus offers, bitstarz free spins, and our VIP Starz Club invitations based on your activity.
• We communicate important account, security, and bitstarz casino bonus code updates to you by email.
• We analyze usage patterns to improve our bitstarz online casino platform, including our desktop and mobile experiences.

Cookies and Tracking Technologies

We use cookies to keep you signed in, remember your preferences, and measure how you interact with bitstarz casino. Some cookies are essential for our platform to function, while others help us understand which promotions, such as bitstarz 100 free spins or bitstarz casino bonus campaigns, perform best. You can control or disable cookies through your browser settings, though doing so may affect certain features, including automatic bitstarz login functionality.

How We Share Your Information

We do not sell your personal data. However, we may share your information with:

• We share data with payment processors and cryptocurrency partners, including CoinsPaid, to complete transactions.
• We share information with our platform provider, SOFTSWISS, and game studios such as Games Global, Pragmatic Play, Evolution, and other providers to operate our 5,624 games and live tables.
• We disclose data to regulatory authorities, including the Curaçao Gaming Authority, when legally required.
• We may share information with fraud prevention, identity verification, and anti-money laundering service providers.
• We provide data to law enforcement agencies where compelled by valid legal process.

Data Security

We employ industry-standard encryption, secure servers, and access controls to protect your personal and financial information. We restrict access to your data to authorized personnel who need it to operate bitstarz casino services, process withdrawals, and manage support requests. While we take extensive measures to protect your data, we cannot guarantee absolute security over data transmitted via the internet, and you acknowledge this risk when using our services.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory, and anti-fraud obligations. Where required by licensing conditions, we may retain transaction and verification records even after account closure.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold:

• You may request access to the personal information we hold about you.
• You may ask us to correct inaccurate or incomplete data.
• You may request that we delete your data, subject to our legal retention obligations.
• You may object to certain processing activities, including marketing communications about bitstarz free bonus codes existing users or new bitstarz casino no deposit bonus offers.
• You may withdraw consent for optional cookies at any time.

To exercise any of these rights, you can contact us using the details provided below, and we will respond within a reasonable timeframe.

International Data Transfers

Because we serve players across multiple regions, including Canada, we may transfer your data outside your country of residence to our servers, partners, or affiliated entities. Wherever we transfer data internationally, we take appropriate steps to ensure it remains protected in accordance with this policy.

Restricted Territories

We do not knowingly collect or process personal data from residents of jurisdictions where our services are restricted, including the United States, the United Kingdom, France, and other listed territories. If we discover that an account has been opened from a restricted location, we reserve the right to close the account and process any remaining data solely for compliance purposes.

Children's Privacy

We do not knowingly collect information from anyone under the legal gambling age in their jurisdiction. If we become aware that a minor has registered an account, we will close it immediately and delete the associated personal data, except where retention is required by law.

Changes to This Policy

We may update this BitStarz Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of bitstarz casino after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal information, or if you wish to exercise any privacy rights described above, please reach out to our support team via live chat, available 24/7, or by emailing us at support@bitstarz.com. We are here to help with any privacy concerns related to your bitstarz casino app, bitstarz casino login, or account data.